Does STREP sponsor rope rescue teams or competitions?
STREP has a long history of supporting rope rescue teams and competitions worldwide. In our early years, we provided product sponsorships to help introduce the brand and support the community. As STREP has grown, we’ve transitioned away from complimentary product sponsorships to ensure our support model is sustainable long-term.

• Exclusive team purchase discounts
  
• Product guidance and application support
  
• Social media promotion of teams actively using STREP products
  

Our goal is to build real, long-term partnerships—not one-time giveaways.

Is there a discount available for teams?
Yes. Verified rope rescue teams and competition teams may qualify for a one-time team discount toward the purchase of STREP products. Discount levels and availability may vary.

Will STREP promote teams on social media?
Yes. Teams that use STREP products and tag us in training, competition, or operational content will be considered for resharing across STREP’s social media platforms. Authentic use and real-world application are what matter most to us.

How can my team request support or pricing?
Teams can contact STREP directly through our website or email to inquire about current team purchase options, product recommendations, and eligibility.

 

1. Order Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
• If we experience a high volume of orders, processing times may be delayed. Customers will be notified of any significant delays.
  

2. Shipping Rates & Delivery Estimates

• Shipping charges are calculated at checkout based on weight, destination, and shipping method.
• Estimated delivery times vary depending on the shipping option selected at checkout.
• We are not responsible for delays caused by carriers, customs, or other external factors.
  

3. Shipping Destinations

• We currently ship to US, Canada, Europe, South America, Asia.
  
• If your location is not listed, please contact us to discuss possible shipping arrangements.
  

4. Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.
• Please allow 2-5 hours for tracking updates to become available.
  

5. Lost or Stolen Packages

• We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
• If your package is lost in transit, please contact the carrier to file a claim.
• If you need further assistance, reach out to our customer service team at info@Fjordinc.com.
  

6. Customs, Duties, and Taxes

• International orders may be subject to customs duties, taxes, and fees imposed by the destination country.
  
• These charges are the responsibility of the customer and are not included in the shipping cost.
  

7. Shipping Restrictions

• Certain items may be restricted from shipping to specific locations due to local regulations.
• We reserve the right to cancel any order if shipping restrictions apply.
  

8. Contact Information
If you have any questions about our shipping policy, please contact us at info@Fjordinc.com.

We want you to be completely satisfied with your purchase. If you wish to return an item, you may do so as long as it has not been used.

• All returns must be initiated within 30 days of delivery.
• The product must be in its original, unused condition and packaging.
• A 15% restocking fee will be deducted from your refund.
• Shipping costs are non-refundable, and return shipping is the customer's responsibility.

To start a return, please contact our customer service team at sales@Fjordinc.com. Once your return is received and inspected, we will process your refund minus the restocking fee.